Business Relocation Spotlight: SmartAction
Gary Davis, the President and CEO of SmartAction, recently made an appearance on the Innovate Fort Worth podcast to discuss his company’s relocation to Fort Worth. SmartAction uses artificial intelligence – or rather, algorithmic intelligence – to improve companies’ customer service. A “virtual agent” is trained to engage with customers in specific ways that are entirely driven by that customer’s typed or spoken response – think of it like an algorithmic “choose your own adventure” of solutions and answers to customer problems. Gary had hoped to return to his Texas roots after running SmartAction from El Segundo, California, for several years, he...